Store Policies

 

Michal Oren Jewelry studio is located in Tel-Aviv. The jewelry is handmade and created with great care for detail. Due to this handmade process tiny hammer or file marks may appear. 

Production Time

All  the items from Michal Oren Jewelry are hand crafted and made to order. Please follow production time at product page.

Unless written otherwise, Silver and Oxidized Silver pieces are ready to ship within 2 - 7 business days. 

Gold pieces are ready to ship within 1-2 weeks. Please be patient when ordering gold pieces.

 

Rush Order

If your order is time sensitive please email me for rush processing.

 

Materials

All the pieces at our collection are made of solid metals, not coated, and with matte finish. We use brass, silver, 14 karat gold and 18 karat gold.

Please note that oxidized silver become brighter with regular wear leaving the piece with a beautiful antiqued silver finish.

 

Payment

Prices appear on website are USD.

Payments are securely processed via Paypal.

Israelies costumers can pay offline. Just choose Offline in checkout and contact me in 24 hours. 

Packaging

Each jewelry piece is packaged and delivered in a unique gift box.

 

Shipping

Please note the production time for all pieces (above or product page).

 

Domestic orders (Israel) shipped using registered mail, usually delivered within 3-10 business days - FREE.

International orders are shipped via registered airmail, usually delivered within 10-21 business days - $10 

 

For priority shipping, the following options are available:

ECO post (trackable service, usually delivered within 5-7 business days) - $15 Available to: Australia, Austria, Italy, Ireland, USA, Belgium, Brazil, UK, Germany, Denmark, Holland, Hong Kong, Greece, Japan, Norway, Spain, Poland, Portogal, Finland, France, Candan, Sweden and Switzerland.

EMS (worldwide courier service, usually delivered within 3-5 business days) - $35

 

Shipping times are estimated. Delay by post, custom or holiday may occur in some occasions.

Shipping rates are calculated automatically at checkout.

Tax and Custom

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


Care

To protect your jewelry, avoid wearing while bathing, swimming and sleeping.

Silver and gold pieces will gain natural polish with time.

Oxidized jewelry become brighter with regular wear leaving the piece with a beautiful antiqued finish.

Brass grows deeper in color due to the metal's natural oxidation.

Returns

If you wish to make a return please contact me within 7 days of receiving your order.

If your order arrived defective or damaged by shipping, please contact me immediately.

Items must be returned with the original packaging and in brand new, un-worn condition. Returns that do not meet these criteria will not be accepted.

Buyers are responsible for all return shipping costs.

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Photograph by Roni Cnaani and Aya Wind

© 2017 by Michal Oren in Tel-Aviv